Fabricare’s Core Values

Why do we state our core values? At Fabricare, we find they clarify and guide how we want to behave with eachother at work, our valued customers or anyone we come in contact with during the day.  They help us hire and evaluate our people so they fit better with our culture.  Simply put, our core values are what we believe in and aspire to in order to create a better place in business and in life.

Active Listener.

This is our number one CV as it is the foundation of others.  If you’re not listening, you don’t know what to do; whether for a customer or team member.  Active listeners ask questions before judging something.  Good listening is about being more curious about what the other is saying vs what you have to say.   We’ve adopted this as one of our CV as it is a skill that is in short supply!

 Do what you said you would do. 

This one may seem obvious but it is often the root cause when we evaluate problems.  You agree to a customer request but then fail to follow through.  It’s when you say yes but don’t do it.  We believe once you agree to do something, that’s like a contract and when you fail to live up to that contract, you’re letting everyone in the organization down.  This destroys trust throughout.  

The answer is yes.

(What’s your question?) This is more of an attitude than an action that we stole from our customer service training as it relates to how we solve problems and tackle issues as well as treat customers.  It’s the opposite of responding to an idea with “the problem with that is…” It’s also known as “The Power of Positive Thinking.”

Think of others first.

You can’t provide good service if you’re thinking of yourself. You also won’t survive in any group if you’re not a team player.   Helping others without thinking of the benefit to you goes a long way toward creating a healthy culture.  

Take responsibility.

If you understand your role in an organization, you know your responsibility.  When something goes wrong, taking responsibility is the first step toward correcting it and preventing it from happening again.

Fanatical attention to detail.

The opposite of this is “careless” and “sloppy”  which is what you get when you’re not paying attention to the details.  This CV is also a key ingredient to providing great service and showing that you care at the highest level.